Privacy policy
Privacy Policy
Last updated: May 4, 2026
Volt Grid operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a secure and reliable shopping experience.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase, or contact us.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our store, we may collect the following types of personal information:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Payment and transaction information, such as payment method, order details, billing details, and purchase history.
- Account information, such as username, password, preferences, and account settings.
- Shopping activity, such as products viewed, added to cart, purchased, returned, exchanged, or cancelled.
- Communications with us, including customer support messages and inquiries.
- Device and technical information, such as IP address, browser type, device type, and website usage data.
- Usage information, such as how you browse, interact with, and use our website.
How We Collect Personal Information
We may collect personal information in the following ways:
- Directly from you when you place an order, create an account, contact us, or use our website.
- Automatically through cookies and similar technologies when you visit or interact with our website.
- From service providers who help us operate our store, process payments, ship orders, provide customer support, or improve our services.
- From trusted partners and third parties where permitted by applicable law.
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing and Improving Our Services
We use your information to process orders, accept payments, arrange shipping, manage returns and exchanges, provide customer support, maintain your account, and improve the shopping experience.
Marketing and Advertising
We may use your information to send promotional messages, show relevant advertisements, and improve our marketing campaigns. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
Security and Fraud Prevention
We use personal information to help protect our website, prevent fraud, verify transactions, detect suspicious activity, and maintain a safe shopping environment.
Communication
We use your contact information to respond to your questions, provide order updates, send service-related messages, and support your customer experience.
Legal Compliance
We may use your information to comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights, customers, and business.
How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business and provide our services.
This may include:
- Shopify, which hosts and powers our online store.
- Payment processors that securely process customer payments.
- Shipping and fulfillment providers that help deliver orders.
- Customer support, analytics, marketing, and advertising service providers.
- Legal, regulatory, or government authorities where required by law.
- Business partners, only where necessary and permitted by applicable law.
We do not sell personal information in the traditional sense. However, certain privacy laws may define some advertising or analytics activities as “sharing” personal information. Where applicable, customers may have the right to opt out of such processing.
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information when you access or use our store, place an order, or interact with Shopify-powered services.
Shopify processes personal information to help provide, improve, and secure the services used by our store. For more information about how Shopify handles personal information, you may review Shopify’s Consumer Privacy Policy through Shopify’s official privacy website.
Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, support security, and provide relevant advertising.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, accuracy, or content of websites that we do not control.
We recommend reviewing the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
Security and Retention
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no online system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Request a copy of your personal information.
- Object to or restrict certain types of processing.
- Opt out of certain marketing or targeted advertising activities.
- Withdraw consent where processing is based on consent.
To exercise your privacy rights, please contact us using the contact information below.
We may need to verify your identity before processing your request.
Marketing Communications
If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link in the email.
Even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, customer service requests, or legal notices.
International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live.
When required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
Depending on your location, you may also have the right to contact your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.
Any updates will be posted on this page with a revised “Last updated” date.
Contact Information
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us at:
Email: VoltGridoff@proton.me
Address: Carrer de Sant Joan de la Creu 12, AutovĂa Sevilla, C. Huelva, Km. 28, València, V, 46009, Spain
For the purpose of applicable data protection laws, Volt Grid is the data controller of your personal information.